FAQs

• Where is your warehouse located? Our warehouse is located in Los Angeles, CA 
• Can I have a tracking number? We provide a tracking number via email
• Can I pay in my local currency? The currency will be set to USD by default, this is converted to your currency once you reach checkout.

• Why have I not received any order confirmation details? Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 

• What is your refund policy? We do not offer refunds. Only Store Credits if the item is returned within 14 days of delivery. No returns will be accepted after this time frame. The item must be unworn, unwashed, undamaged, unused, with all original tags attached.  We will send you an email once we receive your return. Please be advised returns may take up to 10 business days to process. Once your return is processed and your credit is issued, we will send you a confirmation email. Customers are responsible for return shipping. Shipping cost are non-refundable. If you receive an item that is damaged, please contact us immediately.
• How do I contact you? You can email us at Hello@shop-twelve29.com